WARRANTY & REPAIR
Is there any maintenance?
We will repair any design purchased through Unus Jewelry, Any product comes with a year-free maintenance period (customers are responsible for the shipping fee incurred), which includes repairing loose stones and cleaning. Scratch marks induced by personal wearing habits are not included in maintenance.
We are committed to providing you with the best possible service. Our primary goal is to satisfy you and make your online buying experience as pleasant and easy as possible. We understand that purchasing Jewelry over the Internet is confusing and sometimes intimidating, especially when large amounts of money are involved.
Custom-designed rings that are altered or personally made according to your designs are NOT returnable.
The loss/ theft or damage of a center stone, such as a diamond, is not covered under warranty, and should be covered under your Homeowners Insurance policy. Please contact your insurance company for more information regarding your policy limits and requirements.
How do I figure out my ring size?
The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. Please contact us with any questions concerning ring-sizing at info.unusjewellery@gmail.com or check our RING SIZE GUIDE.
What if I need my ring resized?
We can gladly resize any Unus ring for you. Please email us at info.unusjewellery@gmail.com. Please send your ring back to our address, along with your specific resizing request, email and shipping address.
How do I care for my jewelry?
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
Most of our collections consist of 18k gold and sterling silver and can be cleaned with a polishing cloth. On sterling silver pieces the metal may darken or tarnish with normal wear. We recommend gently wiping the metal surface with a polishing cloth. Please do NOT dip any piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal and gemstones.
All of the stones we use are natural gemstones, therefore they may vary in shape, size and color. Inclusions can be seen in natural stones and are a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners.
Opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid.